Frequently Asked Questions

Kings Palace - KP Group of Hotel provides comprehensive hospitality and travel services including:

• Premium hotel accommodation in Darjeeling
• Customized tour packages for North Bengal and Sikkim
• Pickup and drop services from airports/railway stations
• Local sightseeing with expert guides
• Group and family tour arrangements
• Travel consultation and itinerary planning

Yes! We specialize in creating personalized tour packages tailored to your preferences, budget, and travel style. Simply contact us with your requirements including:

• Preferred destinations
• Number of days and travelers
• Budget range
• Special interests (adventure, spiritual, photography, etc.)

Our team will design a perfect itinerary just for you!

We are ALL OVER NORTH BENGAL AND SIKKIM TOUR & HOTEL PROVIDER. Our coverage includes:

• Darjeeling: Tiger Hill, Toy Train, Tea Gardens, Monasteries, Batasia Loop
• Sikkim: Gangtok, Pelling, Lachung, Nathula Pass, Tsomgo Lake, Namchi
• North Bengal: Kalimpong, Mirik, Sittong, Dooars, Chatakpur, Lamahatta
• Special locations: Orange villages, wildlife sanctuaries, heritage sites

Booking with us is easy! You can:

• Online: Fill out the booking form on our website
• Phone: Call us at 7047789742 or 8158857722
• WhatsApp: Chat with us directly for instant booking
• Email: Send your requirements to kpgroup.hotel@gmail.com

Our team will respond within 24 hours with package details and confirmation.

Our cancellation policy is designed to be fair and transparent:

• 15+ days before travel: Full refund minus booking charges
• 7-14 days before travel: 50% refund
• Less than 7 days: No refund

For detailed terms and conditions, please contact us directly.

Yes! We offer attractive group discounts for:

• Groups of 10+ people: 10% discount
• Groups of 20+ people: 15% discount
• Corporate groups and school trips: Special rates available

Contact us for custom group packages and pricing!

Our comprehensive packages typically include:

• Accommodation: Premium hotel stays with breakfast
• Transportation: Comfortable vehicle with experienced driver
• Sightseeing: All major attractions as per itinerary
• Meals: Breakfast and dinner (lunch optional)
• Guide services: Local expert guides
• Permits: All necessary entry permits and fees

Specific inclusions vary by package. Contact us for detailed information.

Yes! We provide complimentary pickup and drop services from:

• Bagdogra Airport (IXB)
• New Jalpaiguri Railway Station (NJP)
• Siliguri Bus Stand
• Other locations on request

Our driver will meet you at the designated pickup point and ensure a comfortable journey to your hotel.

Yes! All our packages include meals as specified. We offer a variety of cuisines including:

• Bengali cuisine: Traditional dishes available
• North Indian: Popular dishes
• Chinese & Continental: Available at most hotels
• Local Nepali dishes: Authentic regional food

We can accommodate vegetarian, non-vegetarian, and special dietary requirements. Just let us know in advance!

Each season offers unique experiences:

• March to May (Spring): Pleasant weather, blooming flowers, clear mountain views
• October to December (Autumn/Winter): Best visibility, snow experiences, festivals
• June to September (Monsoon): Lush greenery, fewer crowds, special rates

We recommend March-May and October-December for the best experience!

Yes, permits are required for certain areas in Sikkim:

• Inner Line Permit (ILP): Required for North Sikkim (Lachung, Lachen, Gurudongmar Lake)
• Protected Area Permit: Required for Nathula Pass and Tsomgo Lake

Good News: We handle all permit arrangements! Just provide us with ID proof copies in advance. Indian nationals need Voter ID/Aadhaar. Foreign nationals need passport and visa copies.

Absolutely! Your safety is our top priority:

• Experienced and licensed drivers
• Well-maintained and sanitized vehicles
• Verified and safe hotel accommodations
• 24/7 emergency support during your trip
• Local expertise to avoid risky routes
• Insurance and safety measures in place

We have successfully served 500+ satisfied travelers with zero safety incidents!